When is an item being back-ordered?

If an item is completely out of stock it should display as such on the website. However, occasionally inventory counts can be wrong and an item will actually be out of stock even though it says it is available. In the event that you have ordered an item that is out of stock, a customer service representative will email or call you to inform you that your product is out of stock. We will also issue you a credit or refund you the product value as soon as possible. 

All of the refunds will be credited to your original form of payment. We'll credit your account within 10-14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.