I have issues with my order

*UPDATE 7/20/2020

“Please inspect your order carefully, Lollicup™ will not be responsible for damaged/missing item(s) once the order is CONFIRMED with a signature. We will NOT be accepting returns or exchanges from overstock or ordering the wrong item(s) on PPE items and/or short-dated food products. A 50% restocking fee applies for item(s) returned within 15 days from purchase. No refund/exchange is allowed after 15 days. Certain items are excluded from being refunded/exchanged at all. A $20 fee applies per bounced check; and 2% finance fee to past due balances.”

*UPDATE 7/21/2021

We are not responsbile for any miss shipment or damage product that is caused by 3rd party freight forwarder once they reviewed the content of shipment and signed off any documentation that is provided by our assigned shipper or driver for local delivery.

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Cancellation would not be allowed if the order is placed within 24 hours unless it is special circumstances. If you wish to cancel an order, please immediately email to helpdesk@lollicupstore.com with your order confirmation number stating you wish to cancel the order, and also include below information:

1. Full Customer Name
2. Phone Number
3. Order Number

Please note: if your order has been processed it cannot be canceled. Once an order has shipped, it will be considered a fulfilled order and cannot be canceled.

There are times where we will ship large orders by LTL and customers will need to make sure to verify receiving quantity, any missing unit will need to be noted on the bill of landing or email us immediately with photo images of the received goods, otherwise, LollicupStore will not be responsible for the missing products.

If the order was unable to deliver by the carrier, please contact us in a timely matter, fail to do so will result in a $300 return shipping + 10% restocking fee deducted from the refund.

If an item is out of stock, you will be notified and refunded for the item(s) and the shipping costs for said item(s). Please note: All refunds/including Cancel Orders will be credited to your original form of payment. We'll credit your account within 10-14 business days. Your refund should reflect on your next statement, depending on the issuing bank and/or billing cycle.