Why was I charged multiple times?

When placing an order, a temporary authorization hold will be placed on your card for the total purchase of your order. The purpose of a pre-authorization is to verify your card is valid and your account balance is sufficient. Please be assured, this is not an actual charge. The hold will be removed determined by your banking institution within 3-5 business days. Once your order ships, the full amount of your order will be charged to your credit card.

To ensure that you are not charged multiple times for your order, please enter your billing address and CVV number exactly as it appears on your credit card statement. Failure to enter the correct billing address and CVV number on file with your bank may result in multiple charges and delays to your order.

In the event that your order contains multiple items that are shipped separately, the funds for each shipped item will be captured separately. Any funds that are on hold will release automatically from your account within 72 hours.

If you have any questions or concern please submit a ticket using our help desk or mail to helpdesk@lollicupstore.com, our customer service staff will be assisting you.