General

Ordering

• Do you provide or require a W-9 form?
• General order processing time and estimated shipping time
• Why was I charged multiple times?
• Wholesale Inquiries
• Can I add to or modify my order?
• I have issues with my order

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Products

• Are Karat and Karat Earth packaging products microwavable?
• The edible products I received is expiring soon, can I return it?
• I do not see the item listed anymore on the website. Will you plan on restocking it?
• Product Specifications
• Storage Information and Shelf Life
• How do I maintain my cup sealing machine? Does LollicupStore offer warranties on equipment?

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Shipping

• Exporting products out of the US?
• Do you ship internationally?
• Does LollicupStore offer expedited shipping?
• Estimated Arrival Date
• Local Delivery California Schedule
• Local Delivery Texas Schedule

Returns (RMA)

• What is your return policy?
• Can I return consumables?
• Shipment issues and order returns

Pricing & Promotions

• Promotion code is not working
• Subscribing to the LollicupStore newsletter and SMS text messages
• Using a promo code
• Different price than advertised
• Shipping Price Increase Disclaimer
• Payment Policies

Website

• Contacting Customer Service
• Time sync error
• Does LollicupStore collect any information about me while I'm on the site?
• Do you share any of my personal information with 3rd parties?
• Are off-site links you provide safe?
• About Lollicup USA

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Account

• How do I register for an account?
• What are the benefits of creating a registered account?
• How do I change my user information?
• My account has been logged out.
• I forget my password. What do I do?
• How do I change my account email?

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Will Call

• Do you offer Will Call?
• Can I pick up a Will Call order?
• Do you have a store location I can visit?